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ITIL Service Management Foundation Version 3
Course Syllabus

3 Days Duration     course description        special offers      dates & venues        print

DAY 1

  • An Introduction to IT Service Management
  • Lifecycles and Strategies
  • Service Design – Principles, Processes and Roles
  • Evening work Revision

DAY 2

  • Review of evening work and day 1
  • Service Transition - Principles, Processes and Roles
  • Service Operation - Principles, Processes, Roles and Functions
  • Evening work, Revision Mock Exam
  

DAY 3

  • Review of evening work and day 2
  • Interfaces and Continual Service Improvement
  • Technology and Architecture
  • Certification scheme
  • Mock Exam and review

EXAMINATION

  • The ITIL Foundation examination is a one hour multiple choice paper, taken on the afternoon of the third day.