DAY
1
 | An
Introduction to IT Service Management |
| Lifecycles
and Strategies |
| Service
Design – Principles, Processes and Roles |
| Evening
work & Revision
|
DAY 2
| Review of evening work and day 1 |
| Service Transition - Principles, Processes and Roles |
| Service Operation - Principles, Processes, Roles and
Functions |
| Evening work, Revision & Mock Exam
|
|
|
DAY
3
| Review of evening work and day 2 |
| Interfaces and Continual Service Improvement |
| Technology and Architecture |
| Certification scheme |
| Mock Exam and review |
|