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An appreciation of
the ITIL approach to Best Practice for the provision of Service
Management.
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A basic
understanding of the ITIL framework.
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How ITIL can be
used to enhance the quality of IT service management within an
organisation.
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A comprehension of
the key areas of the 5 ITIL core books which are :- Service Strategy,
Service Design, Service Transition, Service Operation and Continual
Service Improvement.
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Effective and formal
IT Service Management gives an organisation a clear view of its IT
capabilities. It gives the IT department a clear understanding of the
customer's needs, drivers and motivation. The interlocking IT Service
Management disciplines allow the needs of the customer to be matched by
the capability of the services being offered.
Armed with the knowledge gained on this course, your
effectiveness, and therefore your desirability to any organization is
greatly increased.
The APMG
accredited ITIL Foundation qualification is recognised world- wide as a measure of excellence in
IT Service Management skills.
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This course is designed to provide
a basic understanding of the UK Government’s OGC ITIL Service
Management Best Practice. Plus the
APMG accredited ITIL Foundation qualification.
ITIL (the IT Infrastructure
Library®) is the most widely accepted approach to IT Service Management
in the world.
ITIL provides a
professional approach to the provision of IT Services.
Professional IT
Service Management disciplines deliver improved quality of service to
customers enabling businesses to reduce costs, derive higher revenues and
hence increase profit.
This course is invaluable for all
personnel involved in the provision of IT Services, and all staff
who require the APMG accredited ITIL Foundation qualification.
To compliment the formal
lectures, a number of practical assignments are carried out in syndicate
groups.
Throughout the course a series of mock examinations will be set and
candidates will have ample opportunity to prepare for the Foundation
examination, which is taken on the final afternoon
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